Shipping policy
Thank you for shopping with us! We take pride in creating and packaging each charm order with care. Please review our shipping policy before placing your order.
PROCESSING TIME
All orders require processing time before they are shipped.
- Ready-to-ship orders: Please allow 3–5 business days for processing.
- Custom or personalized charms: Please allow 7–14 business days for production and processing.
Business days are Monday through Friday and do not include weekends or holidays.
Please note that processing time is separate from shipping time.
SHIPPING TIME
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.
Estimated shipping times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of our control.
Shipping delays do not qualify for refunds.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for packages that are delayed, returned, or delivered to the wrong location because of an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect address, additional shipping costs may apply to have the package reshipped.
LOST, STOLEN, OR DELIVERED PACKAGES
Once an order has been marked as delivered by the shipping carrier, we are not responsible for packages that are lost or stolen after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your mailbox, and the delivery location. You may also contact the shipping carrier to file a claim.
DAMAGED PACKAGES
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos and/or videos of the package and the damaged item.
We will review the situation and determine the appropriate resolution.
SHIPPING FEES
Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.
Shipping fees are non-refundable once an order has shipped.
INTERNATIONAL ORDERS
For international orders, customers may be responsible for customs fees, duties, taxes, or other charges imposed by their country’s customs agency. These fees are not included in the purchase price or standard shipping cost.
ORDER CANCELLATIONS
Orders cannot be canceled once they have entered production or have been shipped.
For custom charms, production may begin shortly after an order is placed, so cancellation requests should be submitted as soon as possible.
CUSTOMER ACKNOWLEDGEMENT
By placing an order, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
We appreciate your patience and support while we carefully create and prepare your charms for delivery. Thank you for supporting our small business! ♡